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Regulamin

Noble Lashes Online Store Terms and Conditions


I. Definitions.

§ 1
In these Terms and Conditions of www.noblelashes.pl online store, hereinafter referred to as the "Terms and Conditions", the following terms shall have the following meanings:
a. "Seller" – Noble Group Wojciechowski spółka jawna seated in Olkusz, addrress ul. Nowowiejska 33, 32-300 Olkusz, NIP (tax ID): 637 219 61 03, KRS (court register) 0000569370, REGON (business register): 362164528, e-mail: sklep@noblelashes.pl, phone 500 045 413,
b. "Store" - the online store available at www.noblelashes.pl and its subpages, offering NobleLashes brand lash lengthening products, in particular such as: eyelashes, lash glues, accessories and other products used to lengthen lashes and for the lifting and lamination and microblading procedures.
c. "Customer" – each person who has concluded a contract for setting up an account in the Store with the Seller,
d. "Account" – the Customer's account they have set up in the Store according to the principles specified in the Terms and Conditions, allowing, in particular, registration of their orders, preview of any previous orders, preview of all consents granted by the customer, a possibility to save several addresses for deliveries, possibility to connect an individual rebate to the account.
e. "Consumer "– a person defined in the provision of Article 221 of the Civil Code, namely a natural person entering with the entrepreneur into a legal activity not related directly with their business or professional operations.


II. General provisions.

§ 2
The Terms and Conditions determine the principles of the services provided electronically to the Customers by the Seller, consisting in enabling them to set up their Account in the Store for free, and concluding over the Internet contracts for sale of the goods included in the Store's assortment for the prices stated on the Store's respective subpages.

§ 3
The content presented on the Store site, in particular announcements, advertisements, pricelists and other information are not a commercial offer as defined by the provisions of Article 66 and 661 of the Civil Code, but an invitation to submit offers.
§ 4
1. The prices of the goods included in the Store's assortment are expressed in Polish zloty and include VAT. The Seller may modify the Store's assortment, product prices, conduct and cancel promotional campaigns (including any offered rebates dependent on order size). There is a possibility to pay for the Goods in a currency different than Polish zloty – after earlier determination of the principles of payment with the Seller.
2. The prices of the goods stated in the Store do not include the costs of shipment and any fees for some forms of payment, which are indicated separately according to the content of the Store's respective subpage.

§ 5
1. Any purchases in the Store are possible after prior registration and setting up an Account in
the Store. The procedure of registration in the Store has been described in the provisions of part III. of the Terms and Conditions.
2. By setting up an Account in the Store, the Customer accepts the Terms and Conditions, and this is confirmed by the respective statement being made when completing the registration form by the person wanting to set up an Account in the Store. The Terms and Conditions are also sent as a pdf file to the Customer's e-mail address.

§ 6
The Store processes orders in Poland and the other European Union member states. There is a possibility to process an order outside the European Union subject to a prior individual agreement of the conditions with the Seller.

§ 7
1. In order to use the Store the Customer needs to have: access to the Internet, an e-mail address as well as a standard operating system and a web browser.
2. In order to properly use the Account and place orders, it is necessary to turn on cookie files in the web browser. The cookie files are used to keep the Customer's session after logging in to the Account, maintain the order placement process and keep statistics. It is possible to delete them later using respective options available in the web browser or using different software.


III. Setting up an Account in the Store.

§ 8
An Account in the Store may be set up by: natural persons having at least limited capacity to conclude legal acts, legal persons or organizational units without legal personality which the act grants legal ability to. An Account is set up free of charge.

§ 9
1. A person wanting to conclude a contract for setting up an account in the Store with the Seller should click the "Registration/Register me" tab in the respective section of the website forming the Store. The form located there is the Seller's offer to the future Customer regarding conclusion of the contract for setting up an Account in the Store.
2. Then, the above form should be completed and the following be specified in it: e-mail address, password to the Account, address, and, for any persons who want to obtain a VAT invoice, also the NIP (tax ID) or PESEL (citizen ID) number. After setting up an Account, the provided login and password will be used to log in to the Account.
3. In order to send the form and complete the registration procedure in the Store, it is necessary to accept the Terms and Conditions as well as express consent to personal data processing for the purposes related to correct provision of the services covered by the Terms and Conditions. It is voluntary to express the consent to personal data processing for marketing purposes and to sending commercial information and it is not necessary in order to conclude the contract for setting up an Account in the Store. As a result of sending the form, the Seller sends, to the person wanting to set up an Account, to the specified e-mail address, a message confirming the fact of setting up an Account in the Store together with the Terms and Conditions in a pdf file.
4. By clicking the "Register me" button, the Customer accepts the Seller's offer. Thereupon, the contract of setting up an Account in the Store is concluded between the Seller and the person who has completed the registration form.
5. If the Customer is a Consumer then they have the right to withdraw from the contract for setting up an Account, without stating the reasons, within 14 days from the day of its conclusion, that is from the moment specified in the provision of fifth section of this paragraph. The provisions of § 18 sect. 2-4 shall apply respectively. This provision also applies to other Customers, to whom the law grants the same protection in the indicated scope as to the Consumers, in particular on the basis of Article 38a of the act of 30 May 2014 on consumer's rights.

§ 10
The Customer should store their data used to log in to the Store with due diligence so as to ensure that no unauthorized persons have obtained access to these data.


IV. Order placement and acceptance.

§ 11
1. The goods are sold on the basis of orders placed through the Account.
2. The Customer has the possibility to place orders after logging in to their own Account.
3. Orders can be placed through one's Account 7 days a week 24 hours a day. The Seller responds to an order within two working days from the day of order receipt.

§ 12
1. In order to conclude a sales contract with the Seller, the Customer selects goods in the Store by selecting the respective product tab, and then clicking the "buy now!" icon located at the product selected by the Customer. The goods located in the basket are not ordered yet and the Customer has the possibility to add further goods to the basket, remove any goods already put in the basket as well as resign from shopping.
2. After all the goods that the Customer wants to order are added to the basket and after selecting the payment and delivery method, the "Continue" button should be clicked. After choosing the delivery and payment method, the information on the selected delivery and payment method as well as the cost will be shown. Then, the amount due will also be updated, by adding to it any fees for the chosen forms of payment and delivery. Any possible comments to the order can be added in the relevant box.
3. The goods displayed in the basket along with the specification of their quantity and prices, as well as the chosen delivery and payment methods along with their cost, are an invitation to submit an offer for purchase of those goods from the Seller to the Customer.
4. At this stage of order placement, its correctness should also be checked and confirmed by clicking the "Confirm" button. By clicking the "Confirm" button, the Customer submits to the Seller a purchase offer for the goods included in the basket.
5. After placing an order, the information confirming order receipt by the Seller will be displayed, resulting in the Customer being bound by the offer.
6. Then, the Seller shall confirm by e-mail, sent to the e-mail address provided by the Customer in the Account, acceptance of the offer submitted by the Customer. Upon introduction of the above e-mail message to the Customer's means of electronic communication so that the Customer is able to be familiarized with the content of the e-mail, the sales contract is concluded between the Seller and the Customer provided that the warehouse stock allows delivery of all the products.
§ 13
1. The Customer chooses the method of payment and delivery of the goods. The following payment methods are available: prepayment to the Seller's account, payment through the agency of PayPal.pl, DOTPAY fast transfer, cash on delivery payment. The Customer can choose the following delivery methods: courier shipment, shipment with the use of an automatic parcel station, Poczta Polska parcel.
2. The costs related to the processing of the payment and delivery of the goods shall be borne by the Customer, provided that the Seller may determine a specific threshold for the value of the purchases, which, if exceeded by the Customer, will result in the costs of delivery or payment being covered by the Seller. Any costs associated with the delivery as well as the payment method are displayed before the Customer makes an offer concerning purchase of the goods included in the basket.
3. The information about the methods of payment and delivery of the goods, the value threshold which, if exceeded by the Customer, will result in the costs of delivery or payment being covered by the Seller, as well as the costs of the goods are available in the respective tab in the Store.

§ 14
1. The Customer can report a request for issuing a VAT invoice for them, documenting the sales contract that has been concluded pursuant to the binding Terms and Conditions.
2. By accepting the Terms and Conditions, the Customer purchasing the products offered expresses their consent to issuing and sending invoices in the electronic form by the Seller pursuant to the Act of 11 March 2004 on Value Added Tax. The consent to receiving invoices in the electronic form implies resignation from receiving invoices in the paper form.
3. The Seller issues and sends invoices in the electronic form, guaranteeing the authenticity of their origin and the integrity of their content.
4. The Seller shall bear no liability for any wrong data on the VAT invoice if indicated by the Customer.
5. Each invoice in the electronic form shall be delivered to the Customer by e-mail to the address provided by the Customer in the order.
6. The Customer is authorized to obtain an invoice in the paper form, if, together with the order sent to the Seller, makes a statement concerning their willingness to receive the VAT invoice in the paper form.


§ 15
1. The Seller shall start processing the order:
- in the case the option consisting in making a prepayment is chosen – after crediting the funds on the Seller's bank account,
- in the case the PayPal or DOTPAY system is chosen – after the transaction authorization is obtained by the Seller from the payment operator,
- in the case the cash on delivery payment option is chosen – after the sales contract is concluded.
2. The Seller customarily processes orders within seven business days from the date of booking the payment. In the event that the completion deadline turns out to be longer, the Seller shall notify the Customer immediately after receiving such information.


V. Account.

§ 16
The Customer may keep track of the order status after logging in to their Account.

§ 17
After logging in to their Account, the Customer also has the possibility to update their personal data provided when setting up the Account.


VI. Guarantee.

§ 18
1. The Seller as the Guarantor grants to the Customer the guarantee regarding no legal and physical defects in the items for any goods purchased by the Customer.
2. The Guarantor assures that the goods are fit for normal use according to their intended use.
3. The Guarantor's liability under the guarantee includes only physical defects created for any reasons inherent in the goods being sold.
4. The guarantee does not cover any goods which, on the basis of the submitted documents and data on the product, cannot be identified as goods purchased from the Guarantor.

§ 19
1. In the event that the Customer observes a defect covered by the guarantee, the Customer shall be obliged to immediately notify the Guarantor in writing by completing and returning the complaint form containing:
a) product name, catalogue number, date of purchase, number of the VAT invoice or another accounting document issued in connection with the purchase of the goods,
b) date of disclosing the defect,
c) what the incorrect operation of the goods consists in,
d) that expectations the Customer has regarding the Guarantor's action in order to remove the defect.
2. The Customer can use the complaint form template, posted at www.noblelashes.pl/formularze. In order to use the guarantee, the Customer is obliged to deliver the goods to the Guarantor's seat. The Customer is responsible for for proper packaging and delivery of the goods to the Guarantor.
3. After delivery of the product by the Customer, the Guarantor is obliged – at their own discretion – to refund the price paid, reduce the price, repair or replace the item to one free of defects - if they observe that the product being the subject matter of the complaint actually has defects.
4. The Guarantor shall fulfill the guarantee obligations within 14 working days counting from the day of the product delivery by the Customer. In the event that, for reasons beyond the Guarantor's control, it turns out to be impossible, the Guarantor is obliged to fulfill their obligations as soon as possible.
5. After fulfilling the guarantee obligations, the Guarantor shall inform the Customer about making the transfer to their bank account or about the product being replaced and sent to the Customer.
6. When the Guarantor delivers to the Customer a product without defects in exchange for the defective product, the guarantee term commences anew from the moment of delivery of the product free from defects.

§ 20
1. The guarantee period is 12 months counting from the date the Guarantor issues the VAT invoice or another accounting document for the purchased goods.
2. Any rights under the guarantee will be provided in Poland in the Guarantor's headquarters.
3. The guarantee does not exclude, does not prejudice and does not suspend the Customer's rights resulting from the regulations on the implied warranty for defects in an item sold. If any rights under the guarantee are exercised, this shall not affect the Guarantor's liability under the implied warranty.


VII. Returns and complaints.

§ 21
1. If the Customer is a Consumer then they have the right to withdraw from the sales contract concluded at a distance with the Seller, without stating the reasons, within 14 days. The term for withdrawal from the contract expires 14 days from the day when the Customer takes possession of the items or when a third party other than the carrier or a person indicated by the Customer takes possession of the items. If the subject matter of the contract are items supplied in batches or in parts, this term expires after 14 days from the day when the Customer takes possession of the last batch or part or when a third party other than the carrier and indicated by the Customer takes possession of the last batch or part. If the subject matter of the contract are many items that are delivered separately, this term expires after 14 days from the day when the Customer takes possession of the last of the items or when a third party other than the carrier and indicated by the Customer takes possession of the last of the items.
2. To exercise the right to withdraw from the contract, the Customer should inform the Seller about their decision to withdraw from the contract by way of an unambiguous statement (for example submitted in writing, sent by mail or by e-mail to the Seller's address provided in the provision of § 1 letter a of the Terms and Conditions).
3. The Customer can use the contract withdrawal form template, posted at www.noblelashes.pl/formularze.
4. To preserve the term for withdrawal from the contract, it is enough for the Customer to send the information on exercising their right to withdraw from the contract before the deadline for withdrawal from the contract.
5. The right to withdraw from the contract is not available, if the subject matter of the contract are items that, after delivery, due to their nature, are inseparably connected with other items – from the moment of such connection.
6. In the case of withdrawal from the contract, the Seller returns to the Customer any payments received therefrom including the costs of delivery of the items (except for any additional costs resulting from the method of delivery selected by the Customer other than the cheapest normal method of delivery offered by the Seller), immediately, and, in each case no later than 14 days from the date of receipt of the Customer's statement on withdrawal from the contract. The Store shall return the payment using the same payment methods that were used by the Customer in the primary transaction, unless the Customer has expressly agreed to another solution; in each case the Customer shall not bear any fees in connection with this return.
7. The Customer bears liability for any value loss of an item being the result of using it in a way that is greater than necessary to determine the nature, the characteristics and the functioning of the item In the event that the value of the item is reduced as a result of such use, the Seller shall deduct from the amount of the payment being returned the amount corresponding to the reduction in the value of the item used.
8. The right to withdraw from a contract concluded outside the entrepreneur's office or at a distance is not granted to the Customer with regard to any contract where the subject matter is an item subject to prompt deterioration or having a short shelf life or where the subject matter is an item delivered in sealed packaging, which, after opening the packaging, cannot be returned due to health protection or for reasons of hygiene, if the packaging has been opened after the delivery.
9. The Seller can withhold return of the payment until they receive the item or until the proof of it being sent back is delivered, whichever occurs first.
10. The Customer should send or transfer the item to the Seller immediately, and, in each case, no later than 14 days after the day when they informed on withdrawal from the contract. The deadline is maintained if the Customer sends the item back before expiry of 14 days.
11. The Customer shall bear any direct costs of returning the item.
12. The address which the Customer should make return of any goods to is Noble Group Wojciechowski sp. j., Nowowiejska 33, 32-300 Olkusz.
13. Full information about the Consumer's right to withdraw from a contract concluded outside business premises is an appendix to the present Terms and Conditions.

§ 22
1. Complaints can be filed in writing to the Seller's address provided in the provision of § 1 letter a or by e-mail to the following e-mail address: sklep@noblelashes.pl or by phone, or in a different form.
2. The Customer's data, the order number (or other data necessary to identify them), and a description of the incident being the basis for the complaint should be specified in the complaint.
3. Complaints are examined within 14 days from the date of receipt by the Seller.
4. If the Customer is not a Consumer, the Seller's liability under the implied warranty is excluded on the basis of Article 558 § 1 of the Civil Code.


VIII. Term of the contract for setting up an Account.

§ 23
The contract with the Customer for setting up an Account in the Store is concluded for indefinite time.

§ 24
1. The Customer may, at any time, terminate the contract for setting up an Account in the Store by sending a notice to the Seller's address specified in § 1 letter a, by e-mail to the address sklep@noblelashes.pl or in a different form. The contract shall be terminated upon receiving the notice of termination by the Seller.
2. The Seller can terminate the contract for setting up an Account in the Store only in the following situations:
a. the Seller closing down the Store,
b. the Customer providing unlawful information in the registration form or when purchasing goods,
c. any gross violation of the provisions of these Terms and Conditions by the Customer.
d. illegal content being posted on the Store site (in particular containing vulgar, abusive content or any content violating rights of other persons) – the Seller has the right to remove or appropriately modify such statements.
In such a case, the contract for setting up an Account in the Store shall be terminated upon the expiry of a weekly notice period.


IX. Final provisions.

§ 25
1. Any headers used in the content of the Terms and Conditions are intended only to facilitate orientation in its text.
2. The Terms and Conditions are available in the Seller's seat as well as at https://noblelashes.pl/_cms/view/-7/regulamin.html
3. Privacy Policy https://noblelashes.pl/polityka-prywatnosci.

Appendix – Information about the right to withdraw from the contract

INFORMATION ON THE RIGHT TO WITHDRAW FROM THE CONTRACT
TEMPLATE OF THE INFORMATION ABOUT WITHDRAWAL FROM THE CONTRACT

Right to withdraw from the contract

You have the right to withdraw from this contract within 14 days without specifying any reason. The term for terminating the contract expires 14 days after the day when you took possession of the last of the items or when a third party other than the carrier or one you indicate takes possession of the last of the items.

To exercise the right to withdraw from the contract, you have to notify Noble Group Wojciechowski sp. j., Nowowiejska 33, 32-300 Olkusz Noble Lashes, Nowowiejska 33, 32-300 Olkusz, 500 045 413 about your decision to withdraw from this contract by an unambiguous statement (for example a letter sent by mail, by fax or e-mail).
You may use the contract withdrawal form template, however it is not mandatory. You can also complete and send the form of withdrawal from the contract or any other unambiguous statement electronically on our website https://noblelashes.pl/. If you use this possibility, we will send you immediately the confirmation of receipt of the information about withdrawing from the contract on a durable carrier (for example by e-mail).
To preserve the term for terminating the contract, it is sufficient that you send the information that you exercise your right to terminate the contract before the deadline for termination.

Effects of withdrawal from the contract
In the case of withdrawal from this contract, we will return to you all payments received from you, including costs of delivery of the items (except for any additional costs resulting from the method of delivery you have chosen other than the cheapest normal method of delivery we offer ), immediately, and, in each case no later than 14 days after the day when we are notified about your decision to exercise the right to withdraw from this contract. We will return the payment using the same payment methods that you used in the primary transaction, unless you have expressly consented to another solution; in each case you will not sustain any fees as a result of this return. We can withhold return of the payments until the item is received or until the proof of it being sent back is delivered to us, whichever occurs first. Please send or transfer the item back to us immediately, and, in each case, no later than 14 days from the day you notified us about withdrawal from this contract. The deadline is maintained, if you send the item back before expiry of 14 days. You will have to sustain any direct costs of returning the item You are liable only for value loss of an item resulting from using it in a different way than necessary to determine the nature, the characteristics and the functioning of the item.